Cruise passenger shamed for wearing sweatpants for 15-day ‘trip of a lifetime’ after Air Canada fails to deliver her delayed luggage, reports say

According to FlightAware, Air Canada operates 55% of all flights from Toronto Pearson International Airport.NorPhoto/Partners/Getty

  • According to the WSJ, one cruise guest was embarrassed about the clothes he was wearing after his bag went missing.

  • Rosmarie Buxbaum traveled on an Air Canada flight and then boarded a cruise ship for 15 days.

  • Her luggage was left off the flight and not delivered to the port stop, as the airline had allegedly promised.

One passenger, who took an Air Canada flight before boarding a cruise ship, said she was embarrassed to wear sweatpants during a 15-day Scandinavian cruise when her luggage was delayed.

Rosmarie Buxbaum, 66, with her husband David Cartwright, flew from Toronto Pearson International Airport to London Heathrow on June 24 to board a cruise to Norway and Iceland, where she will celebrate her wedding anniversary and her I was planning to celebrate my birthday. The Wall Street Journal.

However, the couple’s bags, which contained suits and dresses for the occasion, were left off the flight, Buxbaum told the publication. After the airline promised to deliver them to the plane, the bags were sent to the couple’s home in Ottawa, he added.

“I wore sweatpants for the trip of a lifetime,” Buxbaum said. “It was a complete embarrassment.”

Without their bags, the couple was forced to cancel formal dinner and dance reservations they had booked as part of the festivities, according to the Wall Street Journal.

This is just one story of a summer defined by travel chaos, lost luggage and long lines at airports. The aviation industry is struggling to cope with resurgent travel demand after the pandemic exacerbated existing staff shortages..

Although the problem has been global, a A mountain of abandoned equipmente Toronto Pearson International Airport has appeared due to additional problems with its baggage system. Some passengers passing through the hub claim to have waited up to a month for their bags to arrive..

According to the Wall Street Journal, the hub is the worst for delays among the world’s top 100 airports by number of flights. Citing data from FlightAware, the publication reported that more than half — 53% — of flights departing from the airport between June 1 and July 18 were delayed.

A Ramp agent previously told Insider’s Hannah Tovey. The travel chaos at the airport was the worst he had seen in his six years at the center.. According to the Wall Street Journal, Air Canada operates 55% of all flights to the airport.

Airport officials told The Wall Street Journal that they had less time to respond to demand because travel demand only picked up after the federal government relaxed vaccine and COVID-19 testing requirements. Officials added that the number of passengers did not increase significantly between late May and June.

Air Canada and the Greater Toronto Airport Authority, which operates Toronto Pearson Airport, have not yet responded to Insider’s request for comment, which was made outside normal business hours.

But read the original article Business Insider